Welcome to SMIO MALL


How can I use SMIO to do my shopping?

SMIO is an online shopping store with an assortment of over 1,000,000 products from hundreds of both local and international renowned retail stores. More than a merchandise store, SMIO opens you to a whole new world of local and international businesses selling the brand Products you are searching for, at quality and affordable prices.

For easy and affordable online shopping experience, SMIO is your ideal site. By browsing through our website, you will be ushered into a world of trending, popular and new brand Products. SMIO also rates Products you might be interested in, for quality assurance. When you finally choose your preferred Product, we look.

How do I start Shopping online with SMIO?

For shopping instructions on Bazebo please follow the following steps below;

  • Visit our website www.smio.xyz
  • You can also simply search for the Product you are looking to find, by entering keywords into the search tab.
  • Sift through to get your preferred Product using criterion such as brand name, category, price etc.
  • When you have found the product on the SMIO website that you would like to buy, please click on the button “BUY NOW” OR “add to cart”. This will add your product to a “virtual shopping cart”
  • To change what is in your virtual shopping cart at any time, click on the button labelled “edit cart”
  • To remove product from your shopping cart, click on the button labelled “remove” by the product
  • To add more products to your virtual shopping cart, click on the link labelled “continue shopping”
  • To pay for the product in your virtual shopping cart, click on the button labelled “check out”
  • When you click the checkout button, you will be asked to provide information necessary to process your order and deliver the products to you.

You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your privacy and will only use any information you provide to us in accordance with our privacy policy.

To shop with greater ease on our website, register once to save your details so that you will not have to re-enter your personal information again on your next session.

What retailer company does SMIO keep?

The world’s best and most trusted retailers are found on SMIO. Trusted and award winning retailers are first priority our list of such are; Amazon, EBay, Macy’s, BestBuy, Walmart, Zappos, and lots more.

What if I find the product cheaper elsewhere?

Our biggest mandate is to give our customers the best deals from our trusted retailers. We will guarantee you quality brands, affordable prices and the best online shopping experience you can get. Furthermore, SMIO will refund any overpay for a product priced differently from only our trusted retailers, the difference will automatically be refunded into your SMIO virtual wallet.


Forget the worry that comes with having to pay undue shipping fees. With SMIO shipping fees are cut down to a life-size percentage. Our network of shippers gives us access to better routes that will ensure timely and cost-effective delivery of our customer’s products

Who is responsible for sending me my order?

This entirely depends on where your order is being shipped from geographically. We work as a bridge between the retailer and our customer. SMIO works with shipping agencies and the retailer to make sure your order reaches you in the best way possible and this sometimes means retailers shipping directly to your door step.

And orders from domestic retailers?

For faster delivery, local retailers will deliver Products themselves. However, SMIO will keep track of your Product to make sure it reaches you in perfect condition and time.

What about International shipping?

SMIO will ship any Product you order internationally from across the globe and we will ensure that it gets to you as quickly, safely and efficiently as possible. We will keep in touch with our shipping partners and see to it that your purchased Products get to you in time and in perfect condition.

How will SMIO ship my Products?

Our large network of professional shippers has got you covered. With SMIO, every Product you order internationally will be shipped inclusive of all taxes, customs and other duties that will be paid at check out. Using our various carriers, we will ensure that your Products are shipped as conveniently to you as can be.

What is included in the shipping cost?

For every ordered Product, SMIO will calculate the cost of shipping based on the weight, volume, speed and destination. The charge will then be added to your Product and this is never done haphazardly, but rather is accounted for depending on fees, taxes, duties or custom charges that may be incurred in the process of shipping your Products.

It is for reasons like this that the charges will not be refunded once the Product has been ordered. Nonetheless, in case the Product you ordered needs to be returned, we will do that on our accord as consideration to you. Kindly be keen as you shop with SMIO of the shipping fee that we indicate on each page on our website.

How fast can SMIO deliver my purchased Product?

SMIO will endeavor to deliver your Product to your door step. Orders are dispatched within five (7) working days after payment confirmation. It’s our policy to deliver your purchased Products within the given time. However, delivery dates are not guaranteed in the event of circumstances beyond our control. These interruptions include, but are not limited to, delays caused by customs, severe weather challenges, and oversized Products.

Can SMIO ship my Product to a non-billing address?

When the Product is being delivered to a non-billing address, we receive it for you. Sometimes this can affect your payment procedure but if you inform us, we shall help you work through this issue without any inconveniences.

What are the shipping restrictions?

At SMIO, we respect international laws because we do not want to jeopardize the wellbeing of our customer. For Products that we are not permitted to ship across international borders, we will endeavor to clarify this and keep our customers informed when issues such as these arise.

However, if one finds their way around ordering a Product that we are not permitted to ship, this will lead to immediate cancelation of the order and any payments made are refundable.

Who is in charge of return shipping fees?

SMIO has got your back! We will sort you out for every return shipping fee. We don’t care what your reason for returning is. Be it a change in mood, preference or bad purchase, SMIO will do our part to satisfy your needs and take care of cases like this with utmost responsibility.


How Can I pay for my order on SMIO?

We know that locating the most convenient place to make a payment can be tricky but be of good cheer, our payment procedure is as simple as can be. At SMIO, transactions can be made using both local and international payment methods including all major credit and debit cards, checks, mobile money, bank transfers, cash and whatever way is user-friendly for our customers. Please note all payments are charged in Uganda shillings (UGX). The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

What is SMIO’s policy on customs, duties & taxes?

All your shipment fees, for international shipments by SMIO are subject to taxes, customs, and other duties that are payable at check out.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent except as required by law or to fulfill an order contract with you.

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