About Us

SMIO is home to a multitude of leading international and national brands for apparels, fragrances, accessories, cosmetics, footwear, home décor and furnishings catering to the needs of the entire family. We aspire to provide our customers a memorable international shopping experience. We are one of the largest chain of department stores across East Africa with Capacity to ship and Deliver Products Worldwide With late Innovations like drop shipping and Having Sellers in Various Big trade Nations. SMIO is owned by a fully registered and licensed Company SMIO-SMC (U) LTD that does many other activities.

Our Vision Is,

“To be an inspirational and trusted brand, transforming customers’ lives through general online shopping and delightful shopping experience every time”

We have a team of professional associates who strive endlessly to provide the best shopping experience to each of our customers. We have adopted a new philosophy of “Start Something New” to give retail a new dimension and innovation is our key driver to attain excellence in customer service.


  • Whether you shop online or in store or any of the leading third party marketplaces you get the same experience in terms of merchandise, price & service.
  • Shopping on our website and app is 100% safe and secure as we do not store complete details or payment information of your mobile money, credit/debit card in our system. This is information is directly transmitted securely to your bank for payment processing.
  • We assort the collection from the best brands, trends, colours, fabrics, patterns to bring you a deep fashion selection wide across Men, Women, Kids, Fashion Accessories, and Home categories.
  • At SMIO we follow a policy that is – “We are responsible for what we sell”. We offer free and easy returns on most of the merchandise bought online. If you are not completely satisfied with your purchase you can return the items via a courier pick up or drop off to our various stations across Uganda.
  • 100% ORIGINAL
  • We are responsible for what we sell and guarantee the originality of the products. All our products are sourced directly from the brands and carry brand warranty and genuineness certificate.
  • We offer free alteration at any Store for products purchased on online as well.
  • We provide the facility of express pick up service at the store. You can shop online and collect your order from the nearest or preferred SMIO pick-up station as per your convenience.
  • Shipping & Logistics
  • We ship worldwide via Posta, DHL, FedEx and EMS. You can track your Parcel from the Day you made an Order to When you receive it. We have the fastest Logistics System and most Affordable.

These and many others await you if you choose to shop with SMIO Today. Thank you so much. SMIO Loves You!

READ OUR Frequently Asked Questions HERE